Shipping policy
Shipping Policy
We ship orders from New Zealand using tracked courier services to ensure reliable delivery.
Processing Time
Orders are typically processed within 1–2 business days after payment is received. During promotions or peak periods, processing may take slightly longer.
Delivery Time Estimates
- New Zealand: 1–3 business days
- Australia: 4–7 business days
- International: 7–14 business days depending on destination
Delivery times are estimates only and may vary due to customs clearance, courier delays, or public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on destination, order weight, and courier rates.
We occasionally offer free shipping promotions which will be clearly displayed on the website.
Tracking
Once your order has shipped, you will receive tracking details via email.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Addresses
Please ensure your shipping details are correct. We cannot guarantee recovery or replacement of orders shipped to incorrect addresses provided at checkout.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, contact us at:
We will work with the courier to resolve the issue as quickly as possible.